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B2C: Case Studies

1. Enabling 1-2 days deliveries Pan-India in a fast-scale environment!

A leading fitness-technology arm of a new-age healthcare company was looking for an agile but enterprise-grade supply chain partner who could meet their fast-evolving and ever-growing supply chain requirements. The brand had an aggressive target of delivering its products to its customers pan-India in 1-2 days. The brand’s existing growth partner was not able to meet their geographical expansion requirements and stringent SLAs as it was not tech-enabled.

Prozo was chosen as their supply chain partner looking at Prozo’s vast fulfillment network of 30 multi-channel warehouses located across the country, its control tower and command center. Also, Prozo was able to offer the brand pay-per-use commercials. Not only that, Prozo offered the brand a “single rate card’ for services pan-India. The brand is currently operating from seven fulfillment centers of Prozo.

Tags: B2C, B2B online, D2C, FTL, Regional Warehouses, Control Tower, Command Centre,

2. Pay-per-use, scale-ready supply chain for one of the Thrasios of India!

One of the Thrasios of India was looking for a warehousing partner who could enable fast-fulfillment for its acquired brands through a pan-India fulfillment network. The brand also wanted the warehousing partner’s warehouses to be “ Amazon-prime” & “Flipkart-plus” enabled so that their goods get fast-fulfillment badges on day 0.

Moreover, since this company was acquiring early stage companies in various categories, it was critical that the warehousing partner has strong capabilities across segments and categories; be it apparel, gym & fitness, Home & Outdoor or other categories. The brand was also looking for an online reseller to help resell on these platforms since the brand couldn’t do it directly because of FDI restrictions.

Prozo was chosen as its warehousing, technology and retail partner looking at Prozo’s end-to-end capabilities. The brand is operating from four of Prozo’s warehouses and Prozo is entrusted with managing three of their brand’s fulfillment and online retail.

Tags: Prozo Retail, B2C, B2B Online, Various categories, ProWMS, ProOMS, Regional Warehouses, Control Tower, Command Centre,

3. New-age supply chain for new-age customers of a b2c platform’s private label arm!

A leading B2C marketplace was looking to leverage on a new-age supply chain company to build an efficient, pay-per-use, fast-fulfillment enabled supply chain.

Prior to Prozo, they were managing drop-ship operations from the manufacturer’s warehouse and another 3PL company. The company was facing key challenges in managing forward & return order processing TATs, inventory accuracy, and was struggling to add newer geographies as their private labels grew. Moreover, there was no real-time view into the supply chain and the visibility was dependent on manual interventions.

Prozo was chosen as their supply chain partner because of Prozo’s Grade-A fulfillment centers, control tower & command center, single rate card for pan-India fulfillment, enterprise-grade capabilities and proven track record.

Tags: Marketplaces as a customer, B2C, D2C, Control Tower, Command Centre,

4. Multi-channel fulfillment for a domestic distributor of high end eyewear brands

An Indian distributor of eyewear brands was looking for an integrated, tech enabled supply chain partner to handle 100% of its warehousing, fulfillment and tech needs for its B2B and B2C business, Furthermore, they wanted support with making the same pool of inventory live across all leading online marketplaces for fast fulfillment.

The brand chose Prozo because of our ability to handle B2B and B2C Warehousing and Freight Operations, along with an integrated tech stack that could enable real time visibility to SLAs and TATs. Also, Prozo had the ability to expose a common pool of inventory to both the customer’s b2b brands and online marketplaces, along with fast fulfillment badges.

Tags: ProWMS, Prozo Retail, multi-channel fulfillment, B2B and B2C Freight, eyewear, sunglasses,

5. Integrated Warehousing & Freight Services for a fast growing D2C athleisure and sports merchandise brand

A leading D2C athleisure and sports merchandise brands was evaluating multiple service partners who could offer best in class, tech enabled warehousing & last mile freight solutions and handle its BAU and peak operations, with peak demand being 10X of BAU. The brand’s existing service partner wasn’t able to handle such peak volumes while maintaining Service Levels

The brand chose Prozo because of our ability to understand its operations and pain-points and onboard it quickly before a major sporting event, when order volume goes up 10X.

The brand leveraged Prozo’s intelligent inventory placement platform, ProPlanning, to optimize stocking points, leading to faster shipment timelines with lower last mile delivery costs.

Prozo started with offering Warehousing & fulfillment at 1 location to the brand, and soon scaled up to 3 locations, along with last mile freight services via ProShip, Prozo’s freight recommendation and allocation engine.

Tags: ProShip, Warehousing, Fast Fulfillment, Control Tower, Command Center, Freight, B2C and D2C, Merchandise, Apparel,

6. Multi-channel fulfillment for a women’s wellness brand

The brand wanted to partner with a new age, agile supply chain partner to handle its B2B, B2C and D2C warehousing & fulfillment requirements on a flexible commercial model. The brand also wanted the service partner to provide intensive Value Added Services like kitting and repackaging in a clean and hygienic environment.

Prozo could meet the brand’s requirements because of its deep experience in handling multi channel operations on a pay-per-use commercial model. Also, Prozo deployed trained manpower to handle the products in a safe and hygienic environment, while ensuring adherence to SLAs and TATs during BAU and peak sale events.

Tags: Multi Channel Fulfillment, B2B, B2C, D2C, Warehousing, Control Tower, Command Center, Hygiene, Personal care,

7. Pan-India, Multi-channel fulfillment on a pay-per-use model

A high growth baby gear (hardlines) brand wanted a tech enabled supply chain partner for its multi-channel warehousing,fulfillment and supply chain tech requirements.

Prozo offered the brand a unified rate card and a Pan-India footprint. Given the products were large and bulky, Prozo was able to offer optimum stocking points, thus bringing down the brand’s logistics cost by minimizing national deliveries and maximizing local and regional deliveries. Along with warehousing & freight, the brand leveraged on ProWMS and ProShip (Freight allocation and recommendation engine) to have a real time view of its operations.

The pan-India, multi-channel operations of the brand are managed through Control Tower & Command Centre.

Tags: Multi Channel Fulfillment, B2B, B2C, D2C, Warehousing, Control Tower, Command Center, Hardlines, Baby Care, ProWMS, ProShip, PTL,

Other Case Studies

Regional Fulfillment Excellence for a leading FMCD Client!

Enabling best-in-class, OTIF supply chain for a world-renowned high-street retailer!

Capability consolidation and end-to-end fulfillment for a group of brands!

Fast-fulfillment for a prescription-based health care brand!

Upgradation of the supply chain by an India arm of an MNC Publisher!

On-demand warehousing to enable geographical entry of a large FMCD Client.

London-based apparel brand looking to expand regionally to enable fast-fulfillment for its b2b and b2c customers.

Local fulfillment for a smart farming company!

Tech enabled warehousing & enhanced inventory visibility for a home appliances Manufacturer

Integrated order management and differential fulfillment rules for a natural human and pet product company

Professionalization of Supply Chain of a fast growing Intimate Hygiene D2C Brand

Pan-India D2C Warehousing for a handbags and accessories brand

Large Hospitality Brand looking to professionalize its supply chain

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