The brand was initially managing the warehousing & freight operations internally, and were looking for a specialized player to handle their supply chain as they scaled their business.
Also, given the brand retails intimate hygiene products, they wanted a partner who could provide value added services w.r.t to packaging and ensure all products are packed in a very hygienic and safe environment.
The brand decided to work with Prozo because of its integrated supply chain offerings - tech enabled Warehousing & Freight operations, along with ProShip - Prozo’s freight recommendation engine.
The brand was a dominant B2B player, and wanted to scale up its D2C business. They were looking for a partner who understands B2C and D2C warehousing & fulfillment operations and could provide best in class SLAs and TATs.
The brand started D2C operations from 1 location. Based on Prozo’s tech enabled services and robust client management, the brand decided to scale up its warehousing footprint pan-India with Prozo. Currently, Prozo is serving the brand across 4 different locations in North, South, East and West to enable fast fulfillment for its customers
The brand wanted to partner with a new age, agile supply chain partner to handle its B2B, B2C and D2C warehousing & fulfillment requirements on a flexible commercial model. The brand also wanted the service partner to provide intensive Value Added Services like kitting and repackaging in a clean and hygienic environment.
Prozo could meet the brand’s requirements because of its deep experience in handling multi channel operations on a pay-per-use commercial model. Also, Prozo deployed trained manpower to handle the products in a safe and hygienic environment, while ensuring adherence to SLAs and TATs during BAU and peak sale events.
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