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Assistant Vice President- E-commerce Operations

Job Description:

The specific duties of an AVP -Operations includes formulating strategy, improving performance  and securing compliance on Amazon & Flipkart platforms.. You should find ways to increase the quality of B2C & B2B orders and implement best practices across all levels.Ultimately, we’ll trust you to help us remain compliant, efficient and profitable during the course of business.

Key requirements:

  • Should have seen scale of > 3000 orders/day (Single brand or multiple brand) on Flipkart and Amazon
  • Should be a less than a month/ one month/ Ideally immediate joiner. Okay to buy out the notice period if needed
  • Should be good with analytics & data handling (very good with excel skills). A capability test will be taken. 
  • What is the largest data set that you handled?
  • 50,000 SKUs data analysis (rows) and 100 columns 
  • How would you rate yourself on excel skills on a scale of 1-10? What are the 3 most complex analyses that you have done in excel?

Points to Note:

  • It's an e-commerce operations role and not a listing and cataloguing role. 
  • The person would have handled a large operations team for b2c and will come from a pedigree.
  • Scale Up:He would be seeing 4000 b2c orders/day currently to 10,000 orders/day in next 6 months

Ideal Candidate:

  • B.Tech (NIT/Tier 2) + MBA (Tier 2) + Min 6 years of work experience
  • Problem solver and RCA (root cause analysis) capabilities
  • Team Management (Manpower Agency, Picker-packer hiring strategy, Supervisor, e-commerce managers team building)
  • Platforms KPIs/Service Levels management  - Manage Reattempt rate, Fast-fulfilment rate, returns rate, seller cancellations etc.
  • Know-how of various b2c e-commerce models (F-assured/SMART fulfilment, Seller Flex, Cloudtail, FBF etc)
  • Should have a working knowledge of B2B operations as well

About Prozo: Prozo is a fast-growing e-commerce fulfilment company. We are a 6 year old & a 100 member profitable tech-company with offices at Noida, Delhi, Hyderabad and Kolkata. We started our journey with the books category and are serving various international and domestic publishers for warehousing, technology, and fulfilment services. We are also serving many brands in other segments such as toys, food, retail health care, apparel and fashion accessories. The company was founded by Lieutenant Commander (Dr) Ashvini Jakhar in 2014, who is an alumni of prestigious institutions like AFMC-Pune, Indian School of Business, and McKinsey & Company. Our CTO, Mr Vaibhav Dhawan, who brings with him more than 14 years of technology experience, joined us 5 year ago. He loves to code and still spends the majority of his time in coding. Prior to joining Prozo, he has served in various organisations like Global Logic, SDG and EasyFix. He is an alumni of PEC, Chandigarh!

We are an equal opportunity employer and value diversity at Prozo. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or any other legally protected status.